IT Services - Terms & Conditions

This section contains terms and conditions for Computer & Antenna World IT services. Specifically, Phone Support, Premium Support and Tablet Support.

Phone Support This offer is made by Computer & Antenna World Subject to law, the supply of over-the-phone computer support services by Computer & Antenna World to any customer of Computer & Antenna World (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting Computer & Antenna World perform over-the-phone computer support services for you; you hereby accept irrevocably and unconditionally these terms and conditions. The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase. The contract is only in respect of one nominated computer, and is non-transferable with no resale value. Available for Windows, Android, Linux and OSX. Services will be carried out over-the-phone or remotely. Fair use policy applies. Residential computer use only. As part of the service, Computer & Antenna World will provide you with either a fix, resolution, or recommendation on steps towards a resolution where the resolution cannot be performed over-the-phone, and advice on how to avoid reoccurrence of the problem. Services exclude virus removal, operating systems reinstalls or other similar complex tasks where more than 20 minutes is required to resolve the issue or an onsite service may be required. This service is available by calling 0403328684, Monday to Sunday 8am – 10pm (AEST).

You agree to provide Computer & Antenna World with all reasonable assistance in order for Computer & Antenna World to perform the over-the-phone computer support services, and to indemnify and keep indemnified Computer & Antenna World and each agent, contractor and employee of Computer & Antenna World (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support.

Computer & Antenna World will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Computer & Antenna World e makes no representation and gives no warranty in relation to any supply of services by Computer & Antenna World to you. These terms and conditions are subject to change at any time.

Premium Support This offer is made by Computer & Antenna World. Subject to law, the supply of over-the-phone computer support services by Computer & Antenna World to any customer of Computer & Antenna World (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting Computer & Antenna World perform over-the-phone computer support services for you; you hereby accept irrevocably and unconditionally these terms and conditions. The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase. Amounts include GST. The contract is only in respect of one nominated computer, and is non-transferable with no resale value. This offer is available for Windows, Android, Linux and OSX. Services will be carried out over-the-phone or remotely. Fair use policy applies. Residential computer use only. As part of the service, Tech2Home will provide you with either a fix, resolution, or recommendation on steps towards a resolution where the resolution cannot be performed over-the-phone, and advice. Excludes in Home visits. This service is available by calling 0403328684, Monday to Friday 7am – 10pm and Saturday to Sunday 7am – 10pm (AEST). 20% additional In-home service discount is valid for the duration of the service contract. Excludes $99 In-home services. You agree to provide Computer & Antenna World with all reasonable assistance in order for Computer & Antenna World to perform the over-the-phone computer support services, and to indemnify and keep indemnified Computer & Antenna World and each agent, contractor and employee of Computer & Antenna World (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support. Computer & Antenna World will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Computer & Antenna World makes no representation and gives no warranty in relation to any supply of services by Computer & Antenna World to you. These terms and conditions are subject to change at any time.

Tablet Support This offer is made by Computer & Antenna World. Subject to law, the supply of over-the-phone tablet support services by Computer & Antenna World to any customer of Computer & Antenna World (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting Computer & Antenna World perform over-the-phone tablet support services for you, you hereby accept irrevocably and unconditionally these terms and conditions. The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase. The contract is only in respect of one nominated tablet, is non-transferrable and has no resales value. This offer is available for iOS, android and Windows. Fair use policy applies. Services will be carried out over-the-phone or remotely. Residential use only. As part of this service, Computer & Antenna World will provide you with support to help you set up and use your tablet, along with basic troubleshooting of software and email. Services exclude virus prevention or removal, peripheral installation, network setup or other complex tasks where and Inhome service may be required. This service is available by calling 0403328684, Monday to Friday 7am – 10pm and Saturday to Sunday 7am – 10pm (AEST). You agree to provide Computer & Antenna World with all reasonable assistance in order for Computer & Antenna World to perform the over-the-phone tablet support services, and to indemnify and keep indemnified Computer & Antenna World and each agent, contractor and employee of Computer & Antenna World (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support. Computer & Antenna World will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Tech2Home makes no representation and gives no warranty in relation to any supply of services by Tech2Home to you. These terms and conditions are subject to change at any time.

In Store Computer Support This In Store Computer Support Service (“Service”) is provided by Computer & Antenna World, an independently owned and operated entity. By requesting, ordering or otherwise permitting Computer & Antenna World to perform this over-the-phone Service for you, you hereby accept irrevocably and unconditionally these terms and conditions. As part of this Service, Computer & Antenna World will provide you with up to 20 minutes free over-the-phone support, using the red handset provided in store. This Service includes help for desktops, laptops and tablets (OSX, iOS, Windows or Android). Computer & Antenna World will endeavour to remotely log into your computer. In the event we are unable to (for desktops or certain Android tablets), we will guide you through the fix or solution where possible. Services exclude virus removal, operating system reinstalls or other similar complex tasks where more than 20 minutes is likely to be required to resolve the issue or an onsite service may be required. We will be able to provide you with your options once we have diagnosed the issue. You agree to provide Computer & Antenna World with all reasonable assistance in order for Computer & Antenna World to perform the over-the-phone computer Service. None commercial use only. Fair Use Policy applies. Your laptop or tablet must have adequate battery life for the duration of the Service, as power will not be supplied. This Service is available during the operating hours of the store where support is provided. You must provide a few personal details so that we are able to service you better. Computer & Antenna World observes the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Computer & Antenna World makes no representation and gives no warranty in relation to any supply of services by Computer & Antenna World to you. These Terms and Conditions including our Fair Use Policy, are subject to change at any time.

Fair Use Policy Excessive, unreasonable or fraudulent use of Computer & Antenna World Computer Support Services (which for the avoidance of doubt includes Phone Support and InStore Computer Support “Services”), may impact the quality and reliability of these Services. To ensure this does not occur, you must not: (a) make fraudulent use of these Services; (b) make multiple service requests caused by a lack of regular maintenance; (c) make repeat service requests caused by your failure to act on our recommendations.

No Fix. No Fee. Policy If we cannot provide you with a solution (path to fix) to your problem, we will not charge you for our services. In some cases, the solution (path to fix) may be that you need to upgrade or replace your software or hardware. If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing a solution (path to fix) to your problem, whether or not you choose to implement that solution.