Privacy Policy
We at Computer & Antenna World understand that your privacy is important. We are committed to ensuring that your personal information is handled properly by our staff and our service providers. In addition, we comply with the National Privacy Principles (you can obtain a copy of the National Privacy Principles from http://www.privacy.gov.au), and the Spam Act 2003 (you can obtain a copy of the Spam Act from http://www.acma.gov.au). A brief summary of how we manage personal information is set out in this policy. If you have any concerns or complaints or would like further information on the type of personal information we hold and how we collect, hold, use and disclose that information you should contact our Privacy Officer, Branimir Horvat, on telephone 0403328684; email: bjhorvat@computerandantennaworld.com.auPersonal Information We treat recorded information about an individual (including an opinion) as personal information if the subject individual can be identified from that information.
Collection of Information If you are a customer, we only collect personal information that is necessary for our business and we only use fair and lawful means to do so. We do what we can to ensure that you are aware of the purpose or purposes of our collection and the extent to which we may disclose your personal information. The main types of information we collect includes contact details such as email address, name, physical address, phone contacts and credit card details. We also collect information about the work we will or have done for you and about the equipment and AV/IT systems you use. We collect most of this information directly, such as when you enquire or use our services. Sometimes information about you may be provided to us by a third party, for example, one of our retail partners where you have purchased our services via such partners. We retain your service details in secure customer management systems. This is so that we have a record of past jobs so we can diagnose problems faster or use such data to market our services to you. If you contact us, we will keep a record of that contact, both electronically in our customer management system, as well record the audio of conversations you may have with our employees at our contact centre. For audio recordings, you will have the option to ask us not to make such recordings, which you can do so prior to starting your conversation with our employees. If you are applying for a position with us, we may collect any information required in the course of our recruitment and management process such as your resume, contact details, skills, qualifications, languages spoken, residency status, referees, etc.
Sensitive Information We will not collect information that is regarded as sensitive under the Privacy Act 1988 (Cth), such as information regarding your racial or ethnic origin, political opinions or religious or philosophical beliefs unless you have consented to such collection.
Use and Disclosure Our purpose in collecting information about you is to provide you with the services that you request and to operate our business efficiently. Also, your personal information is collected so that we can promote and market services to you (including by way of direct mail and email messages). This is to keep you informed of products, services and special offers, and may continue even if you do not continue to use our services. You will be given the opportunity to consent to and decline such messages as follows: For email messages, we will ask you at the time in which you provide your personal information to us, if you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you via email for these purposes; For direct mail promotional messages, we will outline in print, the options you have to stop receiving further messages via such means. Please allow 5 business days for such requests to be processed. We do not routinely disclose personal information or use or disclose any information about you without your consent, unless:
- required by law;
- we believe it necessary to provide you with a service which you have requested;
- to implement our terms of service;
- administer and manage those services, including charging, billing and collecting debts;
- research and develop our services;
- the use or disclosure is permitted by this policy;
- maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
- to protect the rights, property or personal safety of an employee, another Tech2Home customer, any member of the public or us;
- some or all of the assets and operations of the business are or may be transferred to another party by way of sale of some or all of our business.
- our retail partners where you have purchased our services;
- our related companies.
Accessing your Personal Information You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending us your request in writing to our Privacy Officer (this is for security reasons).
Email Subscription Lists We offer an email subscription newsletter, and other email messages, aimed at providing information that may be relevant to you including products, services and special offers. You will be given the opportunity to consent to receiving these messages either over-the-phone or via our website. If you have provided consent, but no longer wish to receive such messages, you can unsubscribe at any time, either via the unsubscribe link provided at the end of each email message, or by contacting our Privacy Officer.
SMS Messages We do not market our services to you via SMS. We will however send you an SMS for the sole purpose of fulfilling the services which you have requested. Such messages include:
- confirming your appointment;
- advising that a technician is on route;
- to gauge your feedback on services we’ve performed.
Quality and Security We make every reasonable effort to keep the personal information we hold secure. We destroy or de-identify personal information when it is no longer needed. We also take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. To help us keep your records up to date we recommend that you:
- let us know if there are any errors in your personal information; and
- keep us up-to-date with changes to your personal information such as your name or (email) address. If you subscribe to our email messages, you may change your personal details by using the relevant link provided at the end of each email message.
Website Privacy Practices We use cookie technology on our website to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to determine overall traffic patterns through our website. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on the website.
Remote Access Where we provide our IT services to you by accessing your computer remotely (i.e. via an internet connection without being on your premises), we will direct you to a secure login website. In doing so, you consent to us accessing your computer remotely. You will be able to view the work being performed. This Privacy Policy will continue to apply to remote access.
Future Changes Our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. We reserve the right to change this Privacy Policy at any time. If we decide to change our privacy the updates will be reflected in this policy. Last update: 01/07/2013