Personal Information We treat recorded information about an individual (including an opinion) as personal information if the subject individual can be identified from that information.
Collection of Information If you are a customer, we only collect personal information that is necessary for our business and we only use fair and lawful means to do so. We do what we can to ensure that you are aware of the purpose or purposes of our collection and the extent to which we may disclose your personal information. The main types of information we collect includes contact details such as email address, name, physical address, phone contacts and credit card details. We also collect information about the work we will or have done for you and about the equipment and AV/IT systems you use. We collect most of this information directly, such as when you enquire or use our services. Sometimes information about you may be provided to us by a third party, for example, one of our retail partners where you have purchased our services via such partners. We retain your service details in secure customer management systems. This is so that we have a record of past jobs so we can diagnose problems faster or use such data to market our services to you. If you contact us, we will keep a record of that contact, both electronically in our customer management system, as well record the audio of conversations you may have with our employees at our contact centre. For audio recordings, you will have the option to ask us not to make such recordings, which you can do so prior to starting your conversation with our employees. If you are applying for a position with us, we may collect any information required in the course of our recruitment and management process such as your resume, contact details, skills, qualifications, languages spoken, residency status, referees, etc.
Sensitive Information We will not collect information that is regarded as sensitive under the Privacy Act 1988 (Cth), such as information regarding your racial or ethnic origin, political opinions or religious or philosophical beliefs unless you have consented to such collection.
Use and Disclosure Our purpose in collecting information about you is to provide you with the services that you request and to operate our business efficiently. Also, your personal information is collected so that we can promote and market services to you (including by way of direct mail and email messages). This is to keep you informed of products, services and special offers, and may continue even if you do not continue to use our services. You will be given the opportunity to consent to and decline such messages as follows: For email messages, we will ask you at the time in which you provide your personal information to us, if you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you via email for these purposes; For direct mail promotional messages, we will outline in print, the options you have to stop receiving further messages via such means. Please allow 5 business days for such requests to be processed. We do not routinely disclose personal information or use or disclose any information about you without your consent, unless:
Accessing your Personal Information You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending us your request in writing to our Privacy Officer (this is for security reasons).
Email Subscription Lists We offer an email subscription newsletter, and other email messages, aimed at providing information that may be relevant to you including products, services and special offers. You will be given the opportunity to consent to receiving these messages either over-the-phone or via our website. If you have provided consent, but no longer wish to receive such messages, you can unsubscribe at any time, either via the unsubscribe link provided at the end of each email message, or by contacting our Privacy Officer.
SMS Messages We do not market our services to you via SMS. We will however send you an SMS for the sole purpose of fulfilling the services which you have requested. Such messages include:
Quality and Security We make every reasonable effort to keep the personal information we hold secure. We destroy or de-identify personal information when it is no longer needed. We also take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. To help us keep your records up to date we recommend that you: